Découvrez les intervenants de l'édition 2022

Caroline ADAM

SP2C

Secrétaire Générale

https://www.linkedin.com/in/caroline-adam-9382172b/

Charline ANNARUMMA

Cyara

Solution Architect

Thibaud AREND

Genesys

Senior Executive Account

https://www.linkedin.com/in/thibaud-arend-10216b2/

Gilles ATTAF

Belleville Manufacture

Président

https://www.linkedin.com/in/gilles-attaf-414b82101/

Pierre AZAÏS

Zoho

France Sales Manager

https://www.linkedin.com/in/pierre-aza%C3%AFs-b6503726/

Virginie BARBOUX

Best Western France

DGA Communication, Digital &...

https://www.linkedin.com/in/vbarboux/

Jeremy BARRE

Razorfish

Experience Director - Membre...

https://www.linkedin.com/in/jeremybarre/

Dikra BECHARD

Genesys

Account Executive

https://www.linkedin.com/in/dikrabechard-genesys/

Sandrine Beltran

La Banque Postale

Directrice Relation client

https://www.linkedin.com/in/sandrine-beltran/

Mehdi BENABDALLAH

Groupe Comdata

Directeur Marketing et...

https://www.linkedin.com/in/mehdibenabdallah/

Stéphane Bleton

NICE

Sales Director FSM

https://www.linkedin.com/in/stephanebleton/

Benjamin BLUTHE

Viasat Connect

Responsable SI

https://www.linkedin.com/in/bbluthe/

Christophe BORTHEISER

Service Client SFR

Responsable Service Canal...

https://www.linkedin.com/in/christophe-bortheiser-0a192966/

Dalila BOUAZIZ

Relationclient Mag

Chef de rubrique

https://www.linkedin.com/in/dalila-bouaziz-57983432/

Arnaud Bouchaud

Armatis

Digital Solutions Director

https://www.linkedin.com/in/arnaudbouchaud/

Louis BRUN-NEY

Cdiscount

Directeur des opérations de...

Natanaïs BURBAN

Twilio

Account Executive Mid-Market

https://www.linkedin.com/in/natanais-burban/

Hadrien BUSSETI

Nature & Découvertes

Responsable Satisfaction...

https://www.linkedin.com/in/hadrien-busseti-99732b151/

Frédéric CANEVET

Eloquant

Responsable projets digitaux...

https://www.linkedin.com/in/fr%C3%A9d%C3%A9ric-canevet-conseilsmarketing/

François-Xavier CANOVA

Uprightly

Journaliste & Animateur

https://www.linkedin.com/in/fran%C3%A7ois-xavier-canova-3a888a112/

Arnaud CAVÉ

Kiamo

Directeur Marketing

https://www.linkedin.com/in/arnaudcave/

Hanae CHINO

Groupe Webhelp

Directrice de la Stratégie ESG

https://www.linkedin.com/in/hchino/

Bruno CLEMENT

Zepresenters

CEO

https://www.linkedin.com/in/brunoclement/

Julien CLEMENT

Sprinklr

Account executive

https://www.linkedin.com/in/julien-clement/

Emmanuelle COCUAUD

La Mutuelle Générale

Responsable Expérience...

https://www.linkedin.com/in/emmanuellecocuaud/

Tony COURONNE

Covéa

Responsable Transformation...

https://www.linkedin.com/in/tony-couronne-3890792/

Bérangère CRISTEA

Skeepers

Head of Client Success

https://www.linkedin.com/in/berangerefromentin/

Eric DADIAN

AFRC (Association Française...

Président

https://www.linkedin.com/in/ericdadian/

Mehdi DAHMANI

Fnac Darty

Directeur des Opérations SAV...

https://www.linkedin.com/in/mehdi-d-8350a0176/

Beatrice DAVIDSON

Cyara

Country Manager France

https://www.linkedin.com/in/beatrice-davidson-0281545/

TDL

Thierry DE LAITRE

Zaion

VP - Customer Success

https://www.linkedin.com/in/thierry-de-laitre-70872b6/

Benoit DESVEAUX

Hopscotch Groupe

Directeur Général

https://www.linkedin.com/in/benoit-d%C3%A9sveaux-24919320/

Valérie DEVOT

Groupe Orchestra Premaman

Chief Digital Officer

https://www.linkedin.com/in/val%C3%A9rie-devot-a71680102/

Claire DOLLEZ

Responsable éditoriale CX...

Journaliste & Animatrice

https://fr.linkedin.com/in/clairedollez

RUSSO Dominique

Macif

Directeur Expérience...

https://www.linkedin.com/in/dominique-russo-73901a51/

Roberto Donati

BigProfiles

Country Manager France

https://www.linkedin.com/in/roberto-donati-21a824164/

Frédéric DONATI

Directeur Général...

CEO Comdata Digital France

https://www.linkedin.com/in/frederic-donati-99491a6/

Pierre DRESCO

EY-PARTHENON

Associé

https://www.linkedin.com/in/pierre-dresco-b6b1735/

Yoann FAUDRY

Vocalcom

Directeur commercial France

https://www.linkedin.com/in/yoannfaudry/?locale=fr_FR

R F

Raffaele Ferrara

Odigo

Product Marketing Manager

https://www.linkedin.com/in/raffaele-ferrara-60b3b576/

Frédéric FESSART

EY-PARTHENON

Associé

https://www.linkedin.com/in/fredericfessart/

Lionel FLORENCE

HELPLINE

Directeur Users Digital...

https://www.linkedin.com/in/lionel-florence-8452881/

Céline FOREST

Personnalité Client 2019

Auteure du livre...

https://www.linkedin.com/in/celine-forest/

Jérôme FRAMBOURG

Talkdesk

AI Strategic Sales Specialist

https://www.linkedin.com/in/jframbourg/?locale=fr_FR

Virginie FROMAGET

Total Energies

Directrice des activités B2C...

https://www.linkedin.com/in/virginie-fromaget-05a380a5/

Martine FUXA

Relationclient Mag

Rédactrice en chef

https://www.linkedin.com/in/martinefuxa/

Jessy GANCEL

OVHcloud

ServiceNow Platform Owner &...

https://www.linkedin.com/in/jessygancel/

Jean-Denis Garo

Odigo

Head of Product Marketing

https://www.linkedin.com/in/jeandenisgaro/

Louis Goutorbe

Medallia

Sales Director

https://www.linkedin.com/in/louisgoutorbe/

Vincent Gufflet

Fnac Darty

Directeur Opérations &...

https://www.linkedin.com/in/vincent-gufflet-40b5554/

Vanessa HAZZA

San Marina

Responsable Service clients

https://www.linkedin.com/in/vanessa-hazza-7b00bb175/

Mélanie HENTGES

Gobeyond Partners France

Managing Director

https://www.linkedin.com/in/melaniehentges/

Nicolas HERZ

InMoment

Country Sales Director,...

https://www.linkedin.com/in/nherz/

Nathaniel HEYMANN

CR Solutions

Directeur Général

https://www.linkedin.com/in/nathaniel-heymann-6599256b/

Thomas HURIEZ

1083

Président

https://www.linkedin.com/in/thomas-huriez-348756184/

Aymen ISMAIL

Smart Europe GmbH

Head of Customer Engagement...

https://www.linkedin.com/in/aymenismail/

Stéphanie JACQUET

OVHcloud

Head of Operational...

https://www.linkedin.com/in/st%C3%A9phanie-jacquet-777b9717/

Emery JACQUILLAT

Président CAMIF

Président Communautés des...

https://www.linkedin.com/in/emery-jacquillat-a3286654/

Karine JAN

Teleperformance France

CEO

https://www.linkedin.com/in/karine-jan-8b7a9a/

Mathieu Jougla

Telecats

Managing Director

https://www.linkedin.com/in/mathieujougla/

Marie-Louis JULLIEN

AMARC

Délégué Général

https://www.linkedin.com/in/mjullien/

Hugo JUNGLING

Nature & Découvertes

Chargé de Développement...

Valérie Kaufmann

CORA

Directrice Expérience Clients

https://www.linkedin.com/in/val%C3%A9rie-kaufmann-9624531/

Grigor Kotzev

Khoros

Head of Business Value...

Philippe KUHN

Twilio Segment

Senior Solutions Engineer

https://www.linkedin.com/in/phikuhn/

Isabelle Kupecek

Leroy Merlin

Directrice relation client...

https://www.linkedin.com/in/isabellekupecek/

Céline Labroye

Alida

Director, Customer Success

https://www.linkedin.com/in/celinelabroye/

JLP

Julien LE POSTEC

Zendesk

Senior Manager, Commercial...

https://www.linkedin.com/in/jlepostec/

Valérie LEGAT

Carrefour France

E-commerce and digital...

https://www.linkedin.com/in/valerie-legat-00421b1/

Hadrien LEGOUPIL

Aircall

VP Global Support & Experience

https://www.linkedin.com/in/hlegoupil/

Anaïs LESUEUR

ManoMano

VP Customer & Strategic...

https://www.linkedin.com/in/anais-lesueur-9674603/

Vianney LEVEUGLE

Geodis

Directeur Marketing,...

https://www.linkedin.com/in/vianney-leveugle/

Natacha LEVY

Groupe Covéa

Responsable du département...

https://www.linkedin.com/in/natacha-levy-546ab588/

Gaëtan MAILLET

Leader expérience client

Décathlon

https://www.linkedin.com/in/gaetan-maillet-%F0%9F%92%99%F0%9F%8F%8A%F0%9F%9A%B4%F0%9F%8F%83-11058449/

Thomas MEISTER

OpenClassrooms

Chief of staff

https://www.linkedin.com/in/thomasmmeister/

Cyril NEVES

Petits Bidons

Fondateur

https://www.linkedin.com/in/cyrilneves/

Jerome Noel

Mega International

CCO

https://www.linkedin.com/in/jerome-noel/

Damien NUYTTENS

Edenred

Directeur expérience clients...

https://www.linkedin.com/in/dnuyttens/

Pauline PANCHOUT

easiware

Marketing Project Manager

https://www.linkedin.com/in/pauline-panchout-56499011b/

Sébastien PARENT

Gaz de Bordeaux

Directeur Relation Client,...

https://www.linkedin.com/in/sebparent/?locale=fr_FR